WhatsApp campaign set-up
Last updated
Last updated
The interface for managing WhatsApp campaigns is similar to the one used for Email campaigns. Here’s what you’ll see on the main dashboard:
With the help of the status bar on top, you can filter your WhatsApp campaigns based on their status:
Drafts: Campaigns that are saved but not yet scheduled or sent. These can be edited and finalised before publishing. If you create a campaign and are yet to finalise or send it, it stays in Drafts until you're ready to proceed.
Scheduled: Campaigns that are set to be sent at a specific time in the future. You can still modify or cancel them before they are dispatched. Once you schedule the campaign to be sent at a future date or time, it moves to Scheduled.
Completed: Campaigns that have been successfully sent to all recipients. Reports and analytics become available after completion. When the campaign is successfully sent to all recipients, it moves to Completed, and reports become available.
Suspended: If you schedule a campaign for a later date, you can suspend it anytime before it gets published.
Failed: Campaigns that could not be sent due to errors, such as incorrect recipient data or technical issues. These campaigns may require troubleshooting. If the campaign couldn’t be sent due to errors, it goes to Failed.
Archived: Older campaigns that are no longer active but stored for reference. Archived campaigns cannot be resumed but can be duplicated. You can archive older campaigns that are no longer active for future reference.
Paused: Campaigns that have been temporarily stopped but are expected to resume soon. Useful for adjusting content or fixing issues before continuing. You can pause a running campaign for adjustments, or pause temporarily.
Stopped: Campaigns that were intentionally ended and will not continue. These campaigns remain accessible for review and duplication. You can stop a running campaign These filters help you quickly locate specific campaigns and manage them more efficiently.
Advanced Options
On the right-hand side, you'll find an Options Button that provides advanced controls for each campaign. These options include:
Duplicate campaign: Create a copy of the WhatsApp campaign for reuse or modification.
Archive: Move the campaign to your archives to declutter your active list.
View Report: Access detailed reports on the campaign's performance.
Preview: See how WhatsApp looks before sending it out.
Send a Test: Send a test version of WhatsApp to check its appearance and functionality internally.
